Guest Relations Officer
Post Date: 11 June 2026
Description:
Pearl Continental Hotels & Resorts is hiring a Guest Relations Officer to ensure an outstanding guest experience and maintain high standards of customer satisfaction.
Key Responsibilities:
- Welcome VIP and regular guests
- Handle guest feedback and complaints
- Coordinate special guest requests
- Maintain guest satisfaction records
- Support front office operations
- Build positive guest relationships
Required Skills:
- Excellent customer service skills
- Strong communication abilities
- Problem-solving and conflict resolution
- Professional presentation
- Hospitality mindset
Qualification:
- Bachelor's degree in Hospitality Management or related field
Experience:
- Minimum 2 years of experience in guest relations or hospitality
